Legal

Shipping & Refund Policy

Last updated September 24, 2026

Processing & Shipping Time

All orders are processed within 1–5 business days before shipment. Processing times do not include weekends or holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please note that shipping transit times are separate from our processing time and may vary depending on the shipping method, destination, and carrier.

All Sales Are Final

Due to the personal-care nature of our products, all sales are final. We do not accept returns, exchanges, or refunds once an order has been placed.

If your order arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and assist you.

Order Changes & Cancellations

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee changes or cancellations once an order has been submitted.

Please carefully review your items, quantities, shipping address, and contact information before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at sales@elsoshique.com with your order number and photos of the item received. We will review each case individually and, if verified, offer a replacement or store credit at our discretion.

Questions

For any questions about an order, reach out at sales@elsoshique.com or track your order status anytime from the order lookup page.